CUSTOMER SERVICE
WE ARE COMMITTED TO MEETING YOUR NEEDS

"I will instruct thee and teach thee in the way which thou shalt go: I will guide thee with mine eye" Psalm 32:8 

Our approach is a simple one-----Put the CUSTOMER FIRST. As a Christian based business we believe in doing business with honesty and integrity.

We keep our prices low and pass the savings of the jewelry on to you.

Shipping Policy: Free shipping - orders $75.00 or more

We ship in the United States only.

All orders are shipped Mon-Fri from MA 01985

Shipping and handling Charges for United States Postal Service are for 1st Class Mail (1-6days) (1 lb max or $200.00 max order)Rates are as follows:

$00.00-25.00 $4.70           $25.01-50.00 $5.20

$50.01-75.00 $5.70            $75.0l-100.00 $6.20

$101.00-200.00 $7.70

Priority Mail (2-3days not guaranteed) $9.75

Express Mail $26.75

Shipping and Handling Charges for UPS are as follows:

Ground (l-6days) $8.75

3 Day Select (3days) $10.75

2nd Day Air (Blue Label)-2days $13.75

Next Day Air(Red Label)-1day $3l.75

 

To estimate the time in transit to receive your sterling jewelry order from us via UPS Ground Service, use chart below:

1day VT,ME,NH,MA,RI,CT,  2days NJ,DE,MD,NY,PA,OH,IN,KY,WV,VA,NC,SC  3days MI,IL,WI,MN,IA,KS,MO,TN,AL,GA,FL &parts of TX  4days ND,SD,NE,CO,OK,AR,MS,LA & parts of CA,TX,CO  5days WA,OR,MT,ID,WY,NV,UT,AZ,NM,TX & parts of CO

Payment Policy:

We guarantee your personal information is safe and secure (more information below)

We accept payments via Visa, Mastercard, Discover, American Express and Pay Pal.

We do not ship COD

Return Policy:

We confidently guarantee the quality of our products. Our silver jewelry is crafted from the highest quality pure sterling and all are inspected to ensure this quality.

If you are not pleased with your purchase simply return it for a full refund excluding shipping and handling. This is a no-hassles, money back guarantee.

IMPORTANT: Please return items within 15 days

Please use return form enclosed with your order and include your reason for return. Please return item in original condition and packaged in original box. Do not use padded envelopes due to damage, which will be your responsibility.

IMPORTANT: Ship returns via United State Postal Service only.

Safe and Secure Ordering:

You can be assured your on line credit card transactions are safe at DownSilverLane.com. During checkout, when you enter your credit card and personal information at our online store, you are passing this information securely and we guarantee that every purchase you make is 100% safe. For further information click security.

We would like to thank you from the bottom of our hearts for choosing our store. We would love to hear from you so we can better serve you as our customer. Please click here at www.downsilverlane.com/guestbook.html  We Strive to offer you a large assortment of  popular and best -selling styles, always sterling, always low prices, always passing the savings on to you.

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